Conflicts provoke strong emotions, feelings of disappointment, discomfort and can lead to resentment and separation, however, when treated healthily, understanding, trust and relationships are strengthened.
To properly manage a conflict, it is essential to know your own feelings, emotions and needs. Without this self-awareness it is very difficult to communicate with each other; we can generate discussions for everyday things, regardless of the real cause of the problem.
- The ability to resolve conflicts depends on each person’s ability to manage stress.
- Manage emotions.
- Be attentive to others.
- And respect differences.
? Manage Stress – If you can handle stress quickly, staying calm and alert, you can accurately interpret each other’s verbal and non-verbal communication.
? Control your emotions and behavior: By controlling your emotions, you can communicate your needs without threatening or frightening (without physical or verbal aggression) the other.
? Be careful: listen to the other person and observe their feelings
? Be aware of differences and learn to respect them. By avoiding disrespectful words and actions, you can solve problems quickly.
1- Listen carefully
When we listen carefully, we connect with our own needs and emotions, as well as those of others, facilitate communication and the other also listens to us.
2- The priority is to resolve the conflict; it doesn’t matter who’s right
It’s not about losing or winning an argument, it’s about maintaining the relationship and moving on. It is important to be respectful of the other person and their point of view.
3- Don’t resent
Forget the past and don’t hold a grudge. This will affect your ability to see the situation clearly and objectively, if you want to continue in this relationship, focus on the present moment and solve the problems.
4- Avoid conflict
Try to avoid conflict, especially in irrelevant matters. Conflict resolution can be very stressful.
5- Get ready to forgive
It is impossible to resolve a conflict if you are not willing to forgive; If you can’t free yourself from the need to punish the other, you won’t really be able to resolve the conflict, even if you come to an agreement.
6- Forget it and move on
In some cases it is impossible to reach an agreement. ” If you don’t want to, two don’t fight ?; forget and move on. While this is not always possible, it can be a good option to overcome small differences and not let the conflict develop and become a difficult problem to resolve.